¶ Case Study :  Mr. Edward Lu, Managing Director, Wisekom Technology Ltd.

24 hrs/7 days Smart Operator for Offices!

“We are a trading company and our clients are located around the world. Sometimes we failed to receive their calls owing to the time difference or being out for business trips. I am worried that we would depress the clients if we cannot respond immediately when they are eager to acquire the information or need our support. That’s what I am concerned the most.”

As the managing director, I am expecting all the inquiry calls can be properly processed and the clients can obtain the support they need. I decided to adopt Multiserver as the mail server of the office and for establishing the website but I found that it works even much better as the smart operator who works 24hrs/ 7days. Now, all the inbound calls can be accurately directed to the cellular phone or landline of the right contact person and the inquiries will also be sent in the format of voice messages to the sales’ e-mails. Sales can check the messages as long as they can get access to their e-mails so they can reply instantly. MultiServer is just like the 24hrs/ 7days operator and we will never miss any significant calls from the clients no matter where we are!